Job Description

• Build programs that ensure consistency across Enterprise Collaboration through the development and implementation of consistent business processes, in an environment of rapid growth.
• Continually review operational and business issues and help determine where process improvements are required. Work cross functionally with stakeholders to review and improve business processes.
• Provide leadership for production resources to deliver results and to enable them to adapt to improved production processes while maintaining excellent customer service.
• Develop and maintain program-wide forecasting models and metrics.
• Collaborate with our collaboration application managers to drive product adoption.
• Ensure standardization of workflows and processes and work with service support organizations to ensure compliance with our core KPIs and SLAs.
• Define requirements and specifications for, and drive development and adoption of, tooling, reporting and infrastructure.

Minimum Qualifications:

• 7+ years of experience in Project / Program Management with a demonstrated track record of delivering business value using technology solutions in high-tech operations space.
• 3+ years of experience project management with process improvement and optimization for software development or digital media production.
• Demonstrated experience developing or deploying applications of interactive, 3D real-time graphics, AR, VR or XR.
• Experience leading teams of 25+ production staff, in global projects and project management of multiple concurrent projects.
• Demonstrated knowledge of work and resource modeling tools for management of a growing portfolio of projects and a team of producers.
• Experience working in a large cross-functional environment with many different stakeholders.
• Analytical and problem-solving experience.

Preferred Qualifications:

• Previous experience with hands-on development of 3D or XR.
• Experience with facilities and/or virtual facilities a plus
• Experience with Learning & Development for adults / enterprise users, a plus
• Experience with deploying wellness to employees of a large company, a plus

Top 3 Must have skills:

• Experience with either VR or 3D applications
• Experience working in or with an Enterprise IT department
• Experience with all phases of Program management from kickoff to operationalization