Job Description

Company Overview

Every great story has a new beginning. We're excited to announce that Discovery and WarnerMedia have combined to become Warner Bros. Discovery. WBD is a premier global media and entertainment company offering audiences the world’s most differentiated and complete portfolio of content, brands and franchises across television, film, sports, news, streaming and gaming. We’re home to the world’s best storytellers, creating world-class products for consumers. From brilliant creatives to technology trailblazers and beyond, join us as we step into the next chapter.

Company Overview

Warner Bros. Discovery is a powerful portfolio of iconic entertainment, news, and sports brands. We bring people, technology, and the world’s best storytellers together to drive culture and meaningful connection. We believe the enduring power of stories can open our eyes to the world, to each other, and to new and different perspectives.

The Job

Warner Bros. is continuing to expand and evolve the Wizarding World of Harry Potter and Fantastic Beasts with our Flagship Wizarding World store, in New York City. This store brings to life the magic of Harry Potter and Fantastic Beasts for all Fans and Super Fans of the franchise. Flagship Retail delivers incredible product, service and environments in spaces that truly celebrate the Wizarding World.

We are seeking a Virtual Reality (VR) Technical Lead for the Flagship Retail NY location. This position will support the leadership hierarchy of the store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. One of the main responsibilities for this role will be to support the store management team in leading a team of technicians and Hosts in the operation and performance of two location-based VR experiences

The Daily

Store Operations

• Ensures departmental area of responsibility upholds to all brand standards
• Supports the management team on daily opening and closing procedures
• Maintain a safe and clean work environment through coaching and education to ensure safety guidelines are adhered to.
• Expert and trusted advisor to VR Experience area
• Oversees ticketing scheduling within the VR landscape
• Is directly involved with troubleshooting and tech support process
• Occasionally steps in to support with any technical repair needed
  

Financial Management

• Is responsible for achieving & distributing daily goals to departmental associates.
• Provides hands on assistance to supporting sales.
• Focuses on UPT and APT through in the moment coaching and assistance
  

Customer Service

• Promotes a positive and seamless guest experience.
• Partners with ASM to handle and resolve all guest-related issues, ensures service standards, levels, and maximizes the customer experience.
• Leads and executes strategy plan on customer engagement and strategy
  

The Essentials

• Minimum 3 years’ experience in Theatrical or live performance production, retail experience or technical related industry, with 1 years’ minimum in a supervisory role
• Experienced in navigating through automation systems, including wired/wireless networks, troubleshooting and hardware/software applications.
• Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results
• Established time management, prioritization, and organizational skills
• Exhibited proficiency for business acumen with exceptional customer service experience
• Ability to communicate clearly and effectively with a positive attitude
• Proficiency with Word, Excel, PowerPoint
• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts
  

The Perks

• Exclusive WarnerMedia events and advance screenings
• Paid time off every year to volunteer for eligible employees
• Access to well-being tools, resources, and freebies
• Access to in-house learning and development resources
• Part of the WarnerMedia family of powerhouse brands
  

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at recruitadmin@warnermedia.com.