Job Description

The VR marketplace is exploding, and our client is leading the way in on-demand generation and adoption in our industry. With their groundbreaking platform, they provide comprehensive, end-to-end VR content, distribution, and management solutions for enterprise. They are a rapidly growing company focused on the growth of the employees and the business. Due to their aggressive growth plan, every employee has the opportunity to advance their knowledge and position with the company through hard work and initiative. They offer a culture of personal accountability and reward that with generous benefits and time off as well as a flexible work environment. This position can be either based in our headquarters in Michigan, or it can be remote based in the US.

Location: 100% Remote

Job Description: Account Manager/Customer Success Executive

Our client is searching for a Customer Success Executive to join our team. The Customer Success Executive will serve as a trusted advisor to their accounts. They will help promote a high level of satisfaction by offering unified onboarding, successful product use, and adoption leading to customer retention and growth.

Expectations/Responsibilities:

• 100% emphasis on onboarding new marquee customers and defining desired business outcomes
• Act as the primary point of contact for signed customers ensuring a positive customer experience with our products and process
• Develop a deep understanding of the Apex Platform and module offerings
• Track all activities via the CRM and other in-house tools
• Promote new features and manage feature adoption to increase customers’ ROI
• Manage incidents and account escalations, engaging appropriate resources when the issues cannot be resolved by you

Skills/Qualifications:

• Must have 3- 5 years of demonstrated experience in growing a sizable book of business and customer retention
• Must have a technical aptitude and understanding of software (PaaS systems, SaaS solutions, etc)
• Must show job stability
• Bachelor’s degree preferred

This company is well positioned to be a leader in the marketplace providing scalable platforms for enterprise integration & compliance needs. This is a huge career opportunity to create your thumbprint in a growing company.

Benefits include Health/Dental/Vision, 401k, flexible vacation, and a PTO plan