Job Description

Meta Reality Labs (RL) is seeking a data-driven, detail-oriented analyst to deploy projects, processes, and programs that help us build capability to scale, improve operational efficiency, increase sales productivity, and drive growth for our direct-to-consumer (DTC) sales channels. The ideal candidate should be passionate about Meta’s mission and the power of augmented/virtual reality in making a positive impact on the world, has experience in operations, highly analytic, an excellent problem solver, strong communication skills and experience managing cross-functional work streams, an eagerness to work in a rapidly evolving space, and thrives under pressure and ambiguity. This is a challenging position working in a fast-paced environment with the opportunity to utilize your experience as a meticulous and seasoned analyst to drive timely execution and be instrumental in achieving greater business outcomes.

DTC Operations Analyst Responsibilities:

• Oversee day-to-day business operations with key focuses on supporting sales and customer experience.
• Deliver against the team’s KPIs.
• Identify key issues that are barriers to sustainable growth and drive issue resolution with cross-functional partners.
• Influence the design of business solutions (programs, processes, policies, tools) to ensure they are compliant, operationally viable, and experience-focused.
• Lead or support new business initiatives and product launches across global cross-functional teams.
• Analyze and derive insights from large data sets and build tactical excel-based reporting to support sales and operations.
• Develop streamlined processes and mechanisms to improve operational efficiency and communication.
• Manage relationships with cross-functional partners, such as Sales, Operations, Product Management, Support Operations, and Engineering.
• Put together documents and presentations to be presented to cross-functional teams.
• Lead and participate in meetings.
  
  

Minimum Qualifications:

• 5+ years of experience in operations, program management, or equivalent work experience.
• BS/BA in Business, Operations, or similar discipline.
• Proficient in MS Office tools/Google Suite, advanced level in Excel/Google Sheets.
• Experience operating independently and executing on both the strategic and operational level in a fast-moving, ambiguous environment.
• Experience in building new processes and delivering process optimization/improvement initiatives across cross-functional teams.
• Experience with identifying gaps and opportunities, developing solutions, and providing sound business insights and recommendations through influencing.
• Experience in leading or working with multiple teams to achieve alignment and agreed outcomes.
• Communication skills.
  
  

Preferred Qualifications:

• Experience in the direct-to-consumer sales space for consumer hardware.
• Proven stakeholder management experience, including managing multiple partners simultaneously.
• Experience in managing highly complex programs, with multiple stakeholder organizations, and significant scale.
  
  

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.